Old Dominion University & Yonsei University - Graduated May 2025

Bachelor of Arts & Diversity Studies Certificate. English Major with a concentration in Professional Writing.

Minor in Sociology. Spent Fall 2019 semester attending Yonsei University. 

Granby High School

International Baccalaureate Certificate.

City of Hampton 311 Citizen Services Advocate I (September 2025-Current)

• Receive incoming calls for City of Hampton information and advice

• Complete citizens' requests submitted via email, mobile app, online web form, text messaging, and chat sessions

• Responds to customer phone and electronic inquiries in a prompt, courteous and concise manner

• Analyzes customer needs and determines the most effective method of achieving customer delight

• Provides proactive support to a variety of internal and external customers concerning a broad base of city issues, projects, services, and customer concerns

• Researches and resolves customer inquiries using a variety of computer software, to include an automated computer tracking system and Microsoft Office software

• Types detailed and accurate information, while also maintaining clear and organized records

• Assists with standard and routine contact center duties, such as database updates, survey transcriptions, special projects, committee responsibilities, or other related tasks

• Partners with other City departments to resolve customer complaints and follows up with responsible parties

• Fosters effective relationships with internal and external customers

• Collects citizen feedback through customer service surveys

Tidewater Queer History Project Social Media & Outreach Intern (January 2025-May 2025)​

• Spearheaded social media campaign on Instagram @tidewaterqueer to educate community on local queer history and establish TQHP as the subject matter expert

• Generated unique docuseries content through the craft of narrative storytelling

• Conducted research on TQHP’s archives to inform content writing

• Collaborated with ODU Women’s & Gender Studies Department to market events and increase online visibility

• Evaluated growth of Instagram page and effectiveness of social media strategy, increasing views by 8K

• Gave presentation to market TQHP's internship opportunities to ODU student body

ODU Counseling Services Communications & Marketing Intern (August 2024-December 2024)

• Established cohesive strategic vision to market free & confidential mental health care for students

• Managed website through user-friendly edits and creation of new webpages

• Executed social media marketing strategy on Instagram @odu_counselingservices through content writing and graphic design

• Produced digital marketing materials in the form of TV displays and mass emails

• Developed print marketing materials including flyers, business cards, pamphlets, handouts

• Videography & voiceover for Instagram Reels and tour video for website

• Copy-edited e-Learning modules for website

• Assisted in on-site event management & student engagement

Twitch Affiliate (June 2020-Current)

• Videography, photography, and editing cosplay content for subscription-based platform

• Social media management on various platforms for customer acquisition, growing over 300,000 followers on Twitter

• Interact one-on-one and with an audience of up to 50 people at a time to maximize viewer engagement

• Generate revenue by promoting subscription service and product advertisements through mass communications

• Manage 25 networking groups with other creators to conduct collaborative events to acquire new viewers and retain legacy viewership

• Design and model cosplay outfits for personal projects and commission

ODU Monarch Wellness Ambassador (December 2016 - June 2021)

• Planned and implemented monthly health engagement programs relating to different Wellness Wheel topics

  • Collaborated with team to plan and prepare program logistics

  • Distributed advertising through flyers, posters, social media, and email

  • Set up and broke down event stands, and disseminated information to ODU community in presentations

  • Evaluated program effectiveness and prepared reports by collecting and compiling surveys detailing metrics of participant satisfaction and retention

• Developed content and generated engagement for Health Promotion Instagram page with infographics, polls, and informative TikToks/Instagram Reels 

• Spearheaded Title IX exercise on how to navigate student safety scenarios, which has been integrated into freshmen orientation since 2019

• Managed front desk by engaging students and faculty via phone and in-person interaction

• Acted as trained guide for students in crisis to the appropriate resources/personnel

TCC Human Resources Assistant (June 2019-August 2019)

• Utilized Tidewater Community College information systems and applicant tracking systems

• Handled employee records in onboarding and out-processing

• Verified and updated demographics of employee records

• Completed data entry of up to 75 files into databases daily

• Copied and scanned files for record digitization 

• Maintained organization of approximately 50 physical files in office daily

Regal Entertainment Cast Member (June 2018 - August 2018)

• State certified food handler

• Collaborated with team members to efficiently produce, sell, and advertise concessions

• Aided in opening and cleanup of theatre

• Greeted guests at the door and directed traffic to appropriate theaters

Lakewood Ballet Teaching Assistant (September 2012 - August 2014)

• Assisted in teaching ballet technique classes by leading warm-up exercises

• Collaborated in teaching and creating choreography

• Helped facilitate performances 

• Provided one-on-one student attention for classical technical development

• Health education & administration

• Event management

• Digital marketing

• Social media content & strategy (SEO)

• Graphic design & video editing

• Data collection, entry & evaluation

• Strong, tactful command of oral & written English language

• Proficiency in Microsoft Office suite, Adobe Premiere & Canva

• Adept at task prioritization & adhering to deadlines unsupervised

• Ability to communicate and work in a team setting

• Customer service

• Highly organized

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